How To Clear GoTV Error Codes Easily and Fast

In order to properly serve customers and retain a good name in the market, a lot of OEMS, businesses, and service providers make it an objective to seal all the loopholes that may lead to customer dissatisfaction. But the absolute truth is that it’s impossible to be thorough. However, companies like GoTV have made provisions to tackle eventualities when they raise their ugly heads. The provisions will be discussed in this article.

On a scale of 1-10, the chances you will get an error code as a GoTV user is like 9 out of 10, which makes the situation inexorable. However, there are legit fixes you can apply. The solutions and causes of the different error codes will be discussed in this article.

How To Clear Error – E016 Message on GoTV

The E016 error pops up when you have been disconnected because your GoTV package has expired and also when you subscribed when your decoder was turned off. If you haven’t subscribed, then we urge you to, however, in the case where you subscribed while your decoder was turned off, you are to follow the steps outlined below to clear the error:

Method 1:

1. Launch the messaging app on your mobile phone
2. Send “RESET IUC NUMBER” to 4688, i.e. RESET 5228011573 to 4688 (Please take cognizance of the spaces  between “RESET IUC NUMBER”) If you do not leave in Nigeria, kindly scroll down to the end of the article to see the SMS numbers peculiar to your country
3. Check if the error has been cleared

Method 2:

1. On the web browser on your mobile device or computer, visit http://eazy.gotvafrica.com/?country=Nigeria
2. Click on Easy self-service
3. Click on Clear Error Code
4. Proceed to enter your IUC number and select GOTVE16,
5. Enter the Captcha code (If required) and click on Clear Error.
6. Confirm if the Error has been cleared

Some other errors like E48-32 occur when you change the position of the antenna of the decoder.

How to Clear Error Code on GOTV – E48-32

The E48-32 error occurs when there is bad weather, mostly when there is rain. It also rears its ugly head when There is an issue with your GoTV installation (particularly with the position of your Antenna).

Also Read:  10 Secret Websites To Make Money On The SIfthat the error occurs because of bad weather, the solution will be for you to exercise patience for the rain to cease. However, if it happens because of the latter condition, then you will have to follow the steps outlined below:

1. Tap on the OK button to see signal information
2. Proceed to navigate through Menu>Advanced>Installation
3. Click on Auto scan
4. Wait for the scan to complete
5. Check if the error has been cleared

Clearing Error E30 on GOTV

This error is peculiar to the decoders that haven’t been used for a long time, Kindly follow the steps below:

1. Turn on the GOTV decoder;
2. Confirm if you have an active subscription. If you don’t have one, kindly subscribe
3. Send “RESET IUC NUMBER” to 4688, i.e. RESET 5228011573 to 4688 (Please take cognizance of the spaces  between “RESET IUC NUMBER”

Also Read: How To Subscribe GoTV Using Opay

Please note that in a scenario where the challenge you experience is unique (Not mentioned in this article) you can proceed to apply any of the fixes mentioned below:

1. reach out to GoTV via their Social Media handles (Twitter, Instagram etcetera)
2. You can also call them via their customer care numbers, which are outlined below:

• +234 803 904 4688 – GoTV Nigeria Customer Care Number
• +254 711 066 000 – GoTV Kenya Customer Care Number
• +233 302 740 540 – GoTV Ghana Customer Care Number
• +258 21 411222 – GoTV Mozambique Customer Care Number
• +265 111895777, +0891002677 – GoTV Malawi Customer Care Number
• +264 61 2705222, +264 61 2705247 – GoTV Namibia Customer Care Number
• +256312245245 – GoTV Uganda Customer Care Number

List Of GoTV SMS Codes For Some Countries in Africa

• Nigeria– E16: SMS “Reset” and your IUC Number to 4688
• Nigeria – E30: SMS “Reset” to 4688
• Ghana – E16: SMS “Reset” and your IUC Number to 4688
• Ghana – E30: SMS “Reset” to 4688
• Mozambique – E16 Error code: SMS “Signal” and your IUC Number to 94688 or dial *788#
• Mozambique – E30: SMS “Signal” to 94688
• Kenya – E16: To clear this, SMS “Reset” and your IUC Number to 22688
• Kenya – E30: SMS “Reset” to 22688
• Malawi – E16: SMS “Reset” and your IUC Number to 54688
• Malawi – E30: SMS “Reset” to 54688
• Namibia – E16: SMS “Reset” and your IUC Number to 44688
• Namibia – E30: SMS “Reset” to 44688
• Rwanda – E16: SMS “Reset” and your IUC Number to 5688
• Rwanda – E30: SMS “Reset” to 5688
• Uganda – E16: SMS “Reset” and your IUC Number to 6488
• Uganda – E30: SMS “Reset” to 6488
• Zimbabwe – E16: SMS “Reset” and your IUC Number to 4688
• Zimbabwe – E30: SMS “Reset” to 4688

Also Read:  Gotv Supa Channel List and Subscription Price

Wrapping up: There you have it – a comprehensive tutorial on how to clear GoTV error codes easily and fast. If you have any contributions, feel free to drop them in the comment section below.